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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet by Blue Coat July 2008 - (Free Research) This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Learn More About KnowledgeStorm by KnowledgeStorm, Inc (E-mail this company) June 2007 - (Free Research) KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Business Success with Software Reuse by IBM March 2008 - (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Agile Development by VersionOne Inc. September 2008 - (Free Research) In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Development: A Manager's Roadmap for Success by VersionOne Inc. September 2008 - (Free Research) This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Agile Business Analyst by VersionOne Inc. September 2008 - (Free Research) This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using virtualization for testing and development environments by Dell and Microsoft December 2008 - (Free Research) In this podcast, virtualization expert Anil Desai talks with WhatIs.com's Alex Howard about the many ways virtualization can be used to improve software testing and development. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Playing from the Same Score: Rational Clearcase, Rational Clearquest, and Rational Team Concert in Perfect Harmony by IBM November 2008 - (Free Research) Often teams that code for heterogeneous environments of scale need to collaborate with smaller, more agile teams building modern applications like those for Web 2.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

JavaScript Library Overview (Tutorial) by The Ajax Experience December 2008 - (Free Research) JavaScript Libraries are the de-facto way of developing client-side JavaScript code, and learning which frameworks best suit your needs will drastically affect your development. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top 10 Cross-Browser Issues by The Ajax Experience November 2008 - (Free Research) With representatives of all of the major Ajax frameworks on stage, Peter-Paul Koch leads a discussion of the top cross-browser issues faced by Ajax developers today and how each framework addresses them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Ajax Experience 2008: 15-minute Lightning Rounds by The Ajax Experience November 2008 - (Free Research) The Ajax Experience features ten "lightning round" sessions on new, hot topics in Ajax development. These sessions have been combined into one webcast (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

From Dojo Developer Day: Dojo 1.2 Release, Dojo 1.3 Plans by The Ajax Experience October 2008 - (Free Research) After a quick discussion of the Dojo 1.2 release and plans for 1.3 later in 2008, presenters give a quick introduction to approaches for building different types of applications with Dojo and then turn the event over to individual talks and tutorials. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ajax Experience 2008: Contributing Docs by The Ajax Experience October 2008 - (Free Research) View this webcast to learn how to help with the documentation of the Prototype framework, be it reference API documentation or more tutorial-oriented material. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Intro to Ajax (Tutorial) by The Ajax Experience October 2008 - (Free Research) In this webcast Ajaxian.com the co-founders demonstrate basic Ajax techniques through live coding and demonstrate and deconstruct more advanced examples of Ajax, including a discussion of how Ajax can improve any type of Web application. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Ajax Universe by The Ajax Experience September 2008 - (Free Research) Watch this webcast to learn about the latest Ajax Experience developments, including multithreaded JavaScript technology-powered UIs, robust offline storage, Ajax outside of the browser, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Building Your First Adobe AIR Application by The Ajax Experience October 2008 - (Free Research) Is it possible to build a cross-platform desktop application in 15 minutes using only Web technologies and free software? You bet it is with Adobe AIR! View this for more information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Intro to jQuery by The Ajax Experience October 2008 - (Free Research) Attend this webcast to learn the basics of jQuery; how to develop a number of common-case widgets; and how to use jQuery to handle DOM, event, animations and Ajax interactions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mastering the Iteration: The Heartbeat of Agile Development by Rally Software Development Corp. August 2008 - (Free Research) This white paper is an excerpt from the book "Scaling Software Agility: Best Practices for Large Enterprises", and describes the iteration pattern and activities that a team engages in to create tested, value-delivered code in a short time box. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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